Appointments
Whether you are visiting us for the first time or are a regular patient, we strive to make your healthcare experience seamless, transparent, and supportive.
Our clinic is dedicated to providing comprehensive, patient-centred care tailored to your health needs. To help you prepare for your visit and ensure everything runs smoothly, we have gathered all essential information below.
Fees
The doctors at Mall Medical Centre bill privately, and fees are payable in full at the time of consultation by cash, cheque, credit card, or EFTPOS.
Medicare rebates can be deposited into your savings or cheque account at the same time. Your appointment fee will depend on the type of appointment and the duration.
A list of consultation fees is available here, including for children under 16 years of age, healthcare card holders, pensioners, and veterans, or call us, and our friendly reception team will explain the fee structure to you.
Patients with financial difficulties should speak with reception staff prior to an appointment, either in person or via telephone.
Please note that there may be additional costs for other GP service items or clinic services such as wound care products, consumable items, and specific administrative requests (e.g. transfer of medical records). For a full list of fees, please see the reception team.
Frequently Asked Questions about Appointments
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If an appointment is no longer required, please notify us as soon as possible so that we can allocate it to another patient. A fee may be charged for non-attendance.
You are able to cancel your appointment via our online booking system, however, please contact us via phone if you need assistance.
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Using our online booking system, you can easily make an appointment at any time by clicking here.
You can also book via phone by calling Mall Medical Centre on 08 8952 2744 during opening hours.
A standard consultation time is 15 minutes.
To ensure continuity of care, we will always try to book you in with your usual doctor unless you specifically request another doctor.
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If you have numerous or complex medical issues or require a procedure, a longer consultation may be required. In this instance, please call to discuss your situation with our reception staff.
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If you have an urgent medical issue during opening hours, please call our reception staff, and we will do our best to accommodate your needs.
In a medical emergency, please call 000 and ask for an ambulance.
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If you are a new patient, you can save time by printing and completing the New Patient Form to bring along to your first appointment.
Download New Patient Form. -
For patients wanting to transfer their medical records from another practice, please print and complete the Transfer of Medical Records form and bring it to your appointment.